All your questions in one place

Questions upon questions? No problem. We have collected the most important answers for you – and if you still can't find what you're looking for, we're just an email away.
How quickly will my order be shipped?

We store in Germany – this means your order will usually be dispatched within 1–3 business days.
Do you also ship internationally?

We currently ship within Germany. An expansion to Austria and Switzerland is planned in the medium term.
Can I track my order?

Yes, as soon as your package leaves the warehouse, you will receive a tracking number via email.
Can I return my order?

Yes, as a consumer, you have a 14-day right of withdrawal. Simply use the withdrawal button in your customer account or the link in your order confirmation.
What if my product arrives damaged?

Simply contact us with your order number and a photo – we'll arrange for a replacement or refund immediately.
What payment methods do you accept?

You can conveniently pay with us by credit card, PayPal, Klarna, Apple Pay, and Google Pay. All payments are processed via encrypted, secure connections – your data is always protected with us.
Is there a warranty?

Yes. Our products are designed to be durable. However, should you discover a material or manufacturing defect, simply contact us – we will find a solution together.
What will the newsletter do for me?

As a newsletter subscriber, you get 24-hour early access to new seasonal products – before they are even publicly available. This way, you secure your favorites before they are limited or sold out.
ALL QUESTIONS ANSWERED?
THEN LET'S CONTINUE HERE😉
The Sneaker Doctor™ 2.0

SUMMER COLLECTION 2026