Refund policy

We offer a 30-day return policy. This means you can request a return or refund within 30 days of receiving your order.

To be eligible for a return, the item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To initiate a return, you can contact us at support@seasona.de.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will unfortunately not be accepted.

If you have any questions about returns, feel free to contact us at any time at support@seasona.de.

Damages and issues

Please inspect your order upon receipt. If an item is defective or damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and find a suitable solution.

Exceptions / non-returnable items

Certain items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day right of withdrawal for the European Union

Notwithstanding the above, for deliveries within the European Union you have the right to withdraw from or return your order within 14 days without giving any reason. This is subject to the item being in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund has been approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@seasona.de.